If someone cannot hear when everyone else can, turn up your speaker and be sure there’s not another tab open. Be sure that there is only one Hopin tab that has video open. If you are a speaker and are live onscreen with the backstage open in one tab, and the live event video of you streaming in another tab, there will feedback. Please only keep the backstage open. There is a lag of about 5 seconds between what is happening live backstage and the video stream reaching the audience. If you are a speaker and there is an echo you either have two live video tabs open, or need to use headphones. Not every computer setup reuires headphones; we usually test your setup and work this out during the onboarding process. After changing the camera and/or audio access permissions you'll need to refresh your browser. Also, if you connect or disconnect headphones you'll need to refresh your browser.

If someone cannot hear when everyone else can, turn up your speaker and be sure there’s not another tab open. Be sure that there is only one Hopin tab that has video open. If you are a speaker and are live onscreen with the backstage open in one tab, and the live event video of you streaming in another tab, there will feedback. Please only keep the backstage open. There is a lag of about 5 seconds between what is happening live backstage and the video stream reaching the audience. If you are a speaker and there is an echo you either have two live video tabs open, or need to use headphones. Not every computer setup reuires headphones; we usually test your setup and work this out during the onboarding process. After changing the camera and/or audio access permissions you'll need to refresh your browser. Also, if you connect or disconnect headphones you'll need to refresh your browser.

At this time our events are not compatible with the Safari web browser on laptop, desktop, and Android. For Apple phones and tablets Safari is the only compatible browser. Chrome is the browser of choice, with Firefox a close second. Either of those shoud work on all devices that are not Apple phones and tablets. If you encounter trouble when connecting to the platform here are some simple browser-based troubleshooting steps you can take: * Be sure that there is only one Hopin tab open that is running video. * Try refreshing your browser. * If refreshing does not work, close out and restart the browser. * If you are on Android, laptop, or desktop and the browser is still causing issues try using the other recommended broswer. * It's also advisable to ensure your browser is updated to the most recent version. If you encounter trouble check to see if there is a browser update. Mac users: ensure you have “Screen sharing” and “Screen recording” set to "on" under your Settings. For onscreen speakers it is **very strongly recommended** you use a laptop or desktop computer.

At this time our events are not compatible with the Safari web browser on laptop, desktop, and Android. For Apple phones and tablets Safari is the only compatible browser. Chrome is the browser of choice, with Firefox a close second. Either of those shoud work on all devices that are not Apple phones and tablets. If you encounter trouble when connecting to the platform here are some simple browser-based troubleshooting steps you can take: * Be sure that there is only one Hopin tab open that is running video. * Try refreshing your browser. * If refreshing does not work, close out and restart the browser. * If you are on Android, laptop, or desktop and the browser is still causing issues try using the other recommended broswer. * It's also advisable to ensure your browser is updated to the most recent version. If you encounter trouble check to see if there is a browser update. Mac users: ensure you have “Screen sharing” and “Screen recording” set to "on" under your Settings. For onscreen speakers it is **very strongly recommended** you use a laptop or desktop computer.

browser

attendees speakers

How can I solve audio problems?

Make sure your volume is up, only have one tab with Hopin audio open, try using headphones, and if you change audio/camera settings or headphone connectivity you need to refresh your browser.

audio browser can't hear echo feedback troubleshooting

Not yet rated

What browsers are compatible with the Hopin live event platform?

Chrome is preferred, with Firefox also recommended. Find troubleshooting tips below.

browser platform troubleshooting

Not yet rated

Not many results?

Try broadening your search.

You are here

How can I solve audio problems?

What browsers are compatible with the Hopin live event platform?

Not many results?