Hopin is a cloud-based virtual event platform, meaning there is no software to install. PC users: If you are using Windows 7, please make sure you have access to another computer running on Windows 10. Windows 7 is not fully compatible and updates to the Hopin platform since January 2020 have not supported Windows 7. Mac users should be okay. If you are a speaker make sure you you have “Screen sharing” and “Screen recording” on under your Settings. A laptop or desktop is recommended for speakers, with Chrome or Firefox as your browser. If using an Apple mobile device use Safari. If you have tried all other troubleshooting tips you might need to try updating to a more recent system software.

Hopin is a cloud-based virtual event platform, meaning there is no software to install. PC users: If you are using Windows 7, please make sure you have access to another computer running on Windows 10. Windows 7 is not fully compatible and updates to the Hopin platform since January 2020 have not supported Windows 7. Mac users should be okay. If you are a speaker make sure you you have “Screen sharing” and “Screen recording” on under your Settings. A laptop or desktop is recommended for speakers, with Chrome or Firefox as your browser. If using an Apple mobile device use Safari. If you have tried all other troubleshooting tips you might need to try updating to a more recent system software.

The Hopin event platform reuires you set up an account. This is where ticket registrations are stored, alongside the contact information you might have saved after meeting somebody in the Networking area of our events. Your account also allows you to customize your name and profile pic. Creating and maintaining a Hopin account is free, and once you have one you never need to go through the process again. **You *will* need to be signed in to your Hopin account during any events you wish to attend.** Even if the event is free to attend a ticket is required. Once you have claimed your ticket you can participate in the live event, or if you're a speaker you can not only attend the public-facing event but you can also enter the backstage area to connect your audio and video to the system away from public view. Please ensure you have completed both steps in the process by creating an account and getting a ticket prior to entering any of the event areas.

The Hopin event platform reuires you set up an account. This is where ticket registrations are stored, alongside the contact information you might have saved after meeting somebody in the Networking area of our events. Your account also allows you to customize your name and profile pic. Creating and maintaining a Hopin account is free, and once you have one you never need to go through the process again. **You *will* need to be signed in to your Hopin account during any events you wish to attend.** Even if the event is free to attend a ticket is required. Once you have claimed your ticket you can participate in the live event, or if you're a speaker you can not only attend the public-facing event but you can also enter the backstage area to connect your audio and video to the system away from public view. Please ensure you have completed both steps in the process by creating an account and getting a ticket prior to entering any of the event areas.

In our talks with the Hopin developers they have advised us they recommend a minimum connection speed of 5mbps download and 2mbps upload. Ideally, they like to see 30mbps download and 10mbps upload or higher for the best quality. This impacts you more if you will be onscreen as a guest speaker. Also, if you have smart devices in your home please ensure they are at least 3 to 5 feet from the device you are using to attend AllAccessCon events. These smart devices suck up the same WiFi signal your computer or mobile device relies on for a stable internet connection.

In our talks with the Hopin developers they have advised us they recommend a minimum connection speed of 5mbps download and 2mbps upload. Ideally, they like to see 30mbps download and 10mbps upload or higher for the best quality. This impacts you more if you will be onscreen as a guest speaker. Also, if you have smart devices in your home please ensure they are at least 3 to 5 feet from the device you are using to attend AllAccessCon events. These smart devices suck up the same WiFi signal your computer or mobile device relies on for a stable internet connection.

If someone cannot hear when everyone else can, turn up your speaker and be sure there’s not another tab open. Be sure that there is only one Hopin tab that has video open. If you are a speaker and are live onscreen with the backstage open in one tab, and the live event video of you streaming in another tab, there will feedback. Please only keep the backstage open. There is a lag of about 5 seconds between what is happening live backstage and the video stream reaching the audience. If you are a speaker and there is an echo you either have two live video tabs open, or need to use headphones. Not every computer setup reuires headphones; we usually test your setup and work this out during the onboarding process. After changing the camera and/or audio access permissions you'll need to refresh your browser. Also, if you connect or disconnect headphones you'll need to refresh your browser.

If someone cannot hear when everyone else can, turn up your speaker and be sure there’s not another tab open. Be sure that there is only one Hopin tab that has video open. If you are a speaker and are live onscreen with the backstage open in one tab, and the live event video of you streaming in another tab, there will feedback. Please only keep the backstage open. There is a lag of about 5 seconds between what is happening live backstage and the video stream reaching the audience. If you are a speaker and there is an echo you either have two live video tabs open, or need to use headphones. Not every computer setup reuires headphones; we usually test your setup and work this out during the onboarding process. After changing the camera and/or audio access permissions you'll need to refresh your browser. Also, if you connect or disconnect headphones you'll need to refresh your browser.

At this time our events are not compatible with the Safari web browser on laptop, desktop, and Android. For Apple phones and tablets Safari is the only compatible browser. Chrome is the browser of choice, with Firefox a close second. Either of those shoud work on all devices that are not Apple phones and tablets. If you encounter trouble when connecting to the platform here are some simple browser-based troubleshooting steps you can take: * Be sure that there is only one Hopin tab open that is running video. * Try refreshing your browser. * If refreshing does not work, close out and restart the browser. * If you are on Android, laptop, or desktop and the browser is still causing issues try using the other recommended broswer. * It's also advisable to ensure your browser is updated to the most recent version. If you encounter trouble check to see if there is a browser update. Mac users: ensure you have “Screen sharing” and “Screen recording” set to "on" under your Settings. For onscreen speakers it is **very strongly recommended** you use a laptop or desktop computer.

At this time our events are not compatible with the Safari web browser on laptop, desktop, and Android. For Apple phones and tablets Safari is the only compatible browser. Chrome is the browser of choice, with Firefox a close second. Either of those shoud work on all devices that are not Apple phones and tablets. If you encounter trouble when connecting to the platform here are some simple browser-based troubleshooting steps you can take: * Be sure that there is only one Hopin tab open that is running video. * Try refreshing your browser. * If refreshing does not work, close out and restart the browser. * If you are on Android, laptop, or desktop and the browser is still causing issues try using the other recommended broswer. * It's also advisable to ensure your browser is updated to the most recent version. If you encounter trouble check to see if there is a browser update. Mac users: ensure you have “Screen sharing” and “Screen recording” set to "on" under your Settings. For onscreen speakers it is **very strongly recommended** you use a laptop or desktop computer.

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attendees speakers

What system software do I need?

Even though Hopin is cloud-based, if you're on a PC use Windows 10. Mac users should be okay. Read more for full operating system troubleshooting.

Mac PC platform software troubleshooting

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Is signing up for a Hopin account the same as registering for an event?

No. You do need a Hopin account to claim your ticket, but without a ticket you won't be able to access the event.

account registration ticket troubleshooting

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Do I need a good internet connection to participate in the event?

It helps, especially if you're appearing onscreen as a guest speaker. Read the full tech specs below.

connection internet troubleshooting wifi

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How can I solve audio problems?

Make sure your volume is up, only have one tab with Hopin audio open, try using headphones, and if you change audio/camera settings or headphone connectivity you need to refresh your browser.

audio browser can't hear echo feedback troubleshooting

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What browsers are compatible with the Hopin live event platform?

Chrome is preferred, with Firefox also recommended. Find troubleshooting tips below.

browser platform troubleshooting

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What system software do I need?

Is signing up for a Hopin account the same as registering for an event?

Do I need a good internet connection to participate in the event?

How can I solve audio problems?

What browsers are compatible with the Hopin live event platform?